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Help Desk For Astrology |
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How is the Astrology service report delivered? |
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Answer :
The reports are delivered through an electronic format. No hard copy or courier services are available for Astrology service reports.
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Where is the report uploaded? Would it be uploaded on my personal e-mail? |
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Answer :
The report once generated by the selected panel astrologer, gets uploaded in your account with us. You can get access to the report through the following three steps
- Log on to the homepage of Astrology.
- Please click on the option ‘My Account’.
- Enter your username and password.
- Under ‘My Account’ page, click on view Astrology service orders. The report can be downloaded from here.
(View Snapshot)
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How secure is my personal information provided or personal query asked with the website? |
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Answer :
We take every effort to see that the customer’s personal information stays secured. The information provided by you including your personal details and personal query is posted to the selected panel astrologer and the report thus generated by them is reverted back to the customer. There is no way your personal information gets floated to any third party.
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Are the astrology products genuine? Is there any guarantee about the same? |
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Answer :
All the products under Astrology are from well known providers within the industry. Products like Rudraksha and Rudraksha Beads are sourced from the destinations mentioned in their respective description. We make sure to provide supreme quality products so as to ensure highest satisfaction to our customers. All Rudraksha items are provided with a guarantee certificate to ensure its authenticity
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What if a particular astrology product suggested by the selected panel astrologer, is not available at Astro Shop on your website? |
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Answer :
We are trying our level best to provide a wide of astrological products to our customers. However incase if there is any requirement which doesn’t appear on our website, you can provide us with the details of the product; we would try and make every effort to make that product available for you.
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If I do not know my birth time? |
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Answer :
Birth time information is generally required to get accurate results. However, incase if exact birth time details are not known, then related information or other birth details could be provided to improve the accuracy of the reports. In the service form you should mention that the above birth time is not accurate so that the astrologer is aware that you don’t know your birth time.
Incase if you wish to know your birth time we have Birth Time Rectification services which will help you to figure out your Birth Time. |
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Is there any guarantee for the recommendations provided by the selected panel astrologers? |
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Answer :
We do not provide any kind of assurance for the predictions, remedies or recommendations provided by the astrologers. We have the most well known astrologers in our panel. Therefore, the reports provided by them are to the best of their knowledge. |
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Do you guarantee the delivery of the products on the preferred date? |
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Answer :
Our goal is to ensure that delivery is done on the chosen day. We call this day the "Preferred Delivery Day". We understand that the Astrology products should be delivered on the preferred delivery date and not a day later so we make sure that we meet the Preferred Delivery Day deadline.
- Please allow the minimum time required for processing the order as mentioned in the product description.
- Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides with a festival day or a national holiday.
- Delivery shall be made in the course of the day, and deliveries at very early or late hours of the day shall not be made, except on a very few products as mentioned in their respective product description.
- All attempts will be made to deliver the product on the preferred date of delivery but the site will not be held liable if the delivery does not take place on the preferred date.
- Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer.
Astrology service report shall be emailed to you on or before the preffered delivery date mentioned by you. It might get delayed in very rare cases when the astrologer might be out of town on consultation visit. We try our level best to make sure you receive your reports as early as possible.
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How can I place an order? |
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Answer :
To place your order follow the below simple steps:
| Log on to nrilinks.tolshop.com |
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| Click on Astrology channel |
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| Browse through the product range and make your selections |
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| On product page, add the selected product in your shopping cart. To add products in your shopping cart , you need to click on the tab ‘Add to Cart’ |
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Shopping Cart : ( View Snapshot)
Once your selected products are added in your shopping cart, you can view price & quantity details and re-confirm the same.
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You can add multiple products in your shopping cart. By clicking on ‘ Add More Gifts- Back to catalogue ‘
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Incase if you want to change quantity or remove products from the cart you need to click on ‘Update Cart ‘.
Once your cart is updated & you don’t want to make any further purchases, please proceed ahead by selecting your delivery city in India or Global. |
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You are then taken to the Login page. Here you can either do one of the below:
-If you are a registered member, please Enter your username and password to proceed further.
-If you are an unregistered user please click on Register Now |
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You now come on Billing & Shipping page on which you need to either enter or re-confirm
Shipping Address. |
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You will receive an online invoice confirming your order |
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This will flash your product details, price & shipping rates if any. |
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Once you are clear on the invoice you can click either of the following:( View Snapshot)
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Edit Details : To change or modify any details
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Send Same Gifts to More Recipients: This allows you to send same product to more than one shipping address.
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Send Other Gifts to More Recipients: This allows you to send different gifts to more than one shipping address.
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- Pay Now on Secure Server
- Takes you to the payment page wherein you need to enter your credit card information. After entering the required details you need to click on the ‘Submit’ button.
- On the same page you also have options for paying via Different Cards or Net Banking facility.
- To ensure security of your credit card information , you can view our ‘ Security Policy
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Is there any refund policy for astrology reports generated? |
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Answer :
Once the customer places an order, it cannot be cancelled unless it is not processed by the processing team. In addition, once the astrologer generates the report, no refund can be provided for the same.
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What are the various payment options? |
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Answer :
Payment Options - You can pay for your order using the following payment options
Credit Cards
Credit Cards – You can make a Credit Card payment using Master or Visa Card.
Alternate Credit Cards - Use can also pay through other alternate credit cards like American Express ,Citibank and Diners Club.
Net Banking – You can use this facility for direct debit.
Note: Using a Credit card for shopping online is as simple and secure. We are a VeriSign Secure Site. We use industry standard secure server that supports 128-bit SSL encryption. What this means is when you give us your credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.
DD/ Cheques
Demand Drafts – In the name of Tajonline India Private Ltd. Payable in Mumbai.
Cheques – In the name of Tajonline India Private Ltd. Payable in Mumbai.
Banks
ICICI Bank – Through online bank transfer
IDBI Bank - Through online bank transfer
Centurion Bank - Through online bank transfer
Global Trust Bank - Through online bank transfer
UTI - Through online bank transfer
HDFC - Through online bank transfer
Cash on Delivery (coming soon) |
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Can I pay in my currency? |
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Answer :
Our Online Payment Gateway accepts payment only in Indian Rupees.
For your convenience we have the following options for you:
- We accept all Foreign and Indian cards: Visa/ Master Card / American Express / Diners Card / JCB Card /Citibank E-Card.
- The USD prices shown on the site are only indicative and for your reference.
- Therefore, the amount charged is the INR value of the product displayed on the site which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate while passing on the order to the payment gateway.
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How can I track my order? |
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Answer :
Once you have finished placing your order, you can always track your order by clicking on ‘Track Order ‘link to know the status of the delivery. You can track your order by either of the below:
- Email Address
- Order Number
You will find ‘Track Order ‘link on every page on the website.
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How to view my purchase history? |
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Answer :
You can view your purchase history under ‘My Account ‘option.
Please follow the below steps: (View Snapshot)
- Under My Account enter your username and password.
- Under Order Management , Click on View / Track Order
You can view your purchase history in terms of Order number, Order details, Order status & Date on which the order was placed.
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I change my account information like my password? |
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Answer :
You can update or change your account information. Under ‘My Account ‘option you have
‘ Account Settings ‘ , here you can change , add or update your account information.
Change My Password : You need to enter your existing email address and password. You then get the option to reset your password.
Change My Billing Address : Under account setting you can change your billing address by re-entering your billing information. Change My Birthday : Under this you can alter your birthday information.
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